Orders are processed within 1–2 business days of payment (no shipments on weekends or holidays). Standard shipping takes 3–7 business days after that; expedited shipping 2–3 business days. Shipping is free on orders over $39.99.

A tracking number is emailed to you as soon as your order ships. If you have an account, your orders and their status are also under “My account”.

We currently ship to the UK, EU, Canada & select other countries — contact us to check your country. Customs fees or duties on international orders are the recipient’s responsibility.

You can return an item within 30 days of the order date if it is unused, unwashed and in its original condition with all tags and packaging. Email levy@essenclo.com with your order number and the reason for the return, and we’ll send you return instructions (including a return shipping label if applicable). Once we receive and inspect the return, the refund goes back to your original payment method within 10 business days. Clearance items, gift cards, personalized items and final-sale items can’t be returned.

Return the item for a refund and place a new order for the size or color you’d like — that’s the fastest way to get the right one.

Every product page has a size chart (tap “Size chart” next to the sizes) with the height and weight range for each size.

All major credit cards, PayPal and Shop Pay, plus the express options shown at checkout. Your billing address must match the address on your card statement.

Please inspect your order when it arrives. If something is damaged or incorrect, email levy@essenclo.com right away with your order number, a short description and photos, and we’ll sort it out promptly.